We Are Your Experts And We Are Always Here To Answer Your Questions.
Over The Last 20 Years We Have Served Tens Of Thousands Of Customers. These customers have helped us develop a very efficient and effective customer support system. It Works And It Works Well.
There Is A Wealth Of Information To Help You On This Page. Most of your questions can be answered by the information presented on this page.
Our Main Policies:
- Always Test Clean Terms And Conditions. Everyone must have rules in which we can converse our business. If you have any questions, please refer to our Terms and Conditions.
- Legal Compliance Policies. We have implemented a simple set of legal compliance polices to protect both you, our Customers, and our Company. If you have any questions, please refer to our Legal Compliance Policies.
Please Use This Link To Contact Us For Shipping And Tracking Information. By doing so, you will receive the best support and the requested information in a timely and effective manner. Experience has shown it works! Your information will get to the right people much faster.
We Have Found That Waiting For Your Shipment Can Be Stressful. We hope to make this experience as stress free and effective as possible.
We Use Amazon.com For Your Product Shipment. To make sure you receive your shipment as quickly as possible, we have utilized amazon.com shipping. Your products will ship from a local amazon.com warehouse directly to you. So, please look for an amazon.com box on your doorstep for your products.
You Can Not Contact Amazon.com For Shipment Information. Amazon.com only acts as the shipper of your products. All shipping and tracking information must come from us. For all your shipping and tracking questions and needs please use the following link to our shipping and tracking support people.
Here Are Some Guidelines To Follow For Your Best Customer Support Experience:
- Contact Us by E-Mail – Please do not call the ATC main phone number for returns and credits. They are not set up to help you with returns and credit issues. Please use the e-mail form on this page and make sure you include a valid e-mail.
- We Ship The Same Day – If we received your order by 1:00 PM East Coast Time your order will ship that same day. (Monday thru Friday Excluding Holidays).
- You Do Not Need To Be Home – We will allow products to be left at the Ship-to-Address WITHOUT A SIGNATURE. Be Careful: The shipper will probably leave you package at your doorstep or wherever the postal service usually leaves your packages. Amazon.com will leave your package on your doorstep. Any theft or damage of the delivery after receipt is your responsibility.
- We Will Get It To You Quickly And Safely – We will ship your product via amazon.com for most shipments. We might ship via USPS in some cases where amazon.com can not get the packages to you on time. This might be for some those overnight shipments or in some rural areas. In either case, you will receive an e-mail to let you know when to expect your delivery and if there have been any problems with the shipment.<
- No One Will Know – All orders are billed under the name ATC and shipped a plain brown box inside common to amazon.com or USPS with no external marking other than the address label. This is to protect your privacy.<
- Your Tracking Number – You should receive an e-mail from amazon.com or USPS with tracking information by 6:30 PM Eastern Time the day we ship your product. If you do not, please contact us at Shipping and Tracking and we will send you the information immediately.
- Track It Yourself – For tracking information or questions on delivery times and general questions about shipping, please use the web address below to track your shipment.
PLEASE: KEEP YOUR PRODUCT PACKAGING AND PACKING SLIP UNTIL YOU PASS YOUR TEST.
strong>Please Use This Link To Contact Us For Returns And Credit Information. By doing so, you will receive the best support and the requested information in a timely and effective manner. Experience has shown it works! Your information will get to the right people much faster.
Our Policy On Returns And Credits:
- You Can Not Return Your Shipment To Amazon.com. You must return your product to the address supplied on our Returns and Credits Page.
- We Must Receive Your Return Within 30 Days. We must RECEIVE your returned product within 30 days of the date you received the product. Returns requested after (30) days must be pre-approved and may be subject to a 25% restocking charge.
- 100% Performance Product Guarantee. If you have used our product and fail, we offer a 100% performance guarantee. For more information go to Always Test Clean Guarantee.
- The Returned Products Must Be In Unused And Unopened Condition. All product seals must be in place and the packaging and products must be in an unopened condition.
- Partial Returns Are Not Allowed. Return all the products from your order. This means you must return all the products ordered and/or received with your order to be eligible for any refund.
- Shipping Costs Will Not Be Refunded. Shipping was provided to you per your request. We have already paid for this product and service and you have received this product and service.
- Do Not Refuse The Delivery. Do not refuse your delivery from the carrier or pay a 25% restocking fee. This means any product returned to us by the shipper as refused or undeliverable will be assessed a 25% restocking fee on the product costs only.
- Contact Us by E-Mail. Please do not call the ATC main phone number for returns and credits. They are not set up to help you with returns and credit issues. Please use the e-mail form on this page and make sure you include a valid e-mail.
- We Process All Returns On Wednesdays. We will credit to your original credit card the following Wednesday after we receive the return of your product.<
- When You Will See Your Credit. The time you might actually see the credit on your statement is under the control of your bank. We do not have any control what-so-ever over this time frame.
If you have used our product and fail, we offer a 100% performance guarantee. In the unlikely event that you are unable to achieve your desired results, we do offer a full and complete refund of the price of your product purchase.
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