Learn About Our 100% Product Guarantee.
With our Always Test Clean Guarantee there is no risk. If you want to return the unused products you can. If the products fail to perform you can get a 100% refund.
Our Product Return Guarantee.
You may return our products for a 100% product refund on any unused products with in 30 days of purchase. No hassle, just get your
- Return any product unused within 30 days for a full product refund.
- Refunds will only be credited back to the original credit card used for the purchase.
For more information on our product return policy see ATC Returns And Credits.
How Does This Guarantee Work?
- You Must Return Your Unused Or Used Product(s) And Packaging. Return all the empty used packaging and /or the unused products from your order. You must also return the packing slip that was included with your order.
- We Must Receive Your Request For A Guarantee Refund Within 30 Days. We must RECEIVE your request for refund within 30 days of the date you received your product. Returns requested after (30) days must be pre-approved by requesting such on our ATC Depot Returns And Credits Page.
- Shipping Costs Will Not Be Refunded. Shipping was provided to you per your request. We have already paid for this product and service and you have received this product and service.
- Please Do Not Call The ATC Phone Number For Questions Or Our Guarantee. They are not set up to help you with questions on our guarantee. Please use the e-mail form on our ATC Depot Returns And Credits Page and make sure you include a valid e-mail.
- We Do All Refunds Every Other Wednesday. We will credit to your original credit card within two Wednesdays after we receive the return of your product.
- When Will You Get Your Refund? The time you might actually see the credit on your statement is under the control of your bank. We do not have any control what-so-ever over this time frame.
To request a refund, you must send the following via certified mail:
- Official Proof Of Failure with a certified toxicology report. This shows us you failed.
- Original Invoice from ATC. This shows us who you are and what you purchased.
- Original UPC Bar Code from the product that caused the failure or you may send the entire packaging if you like. This shows us you used our product.
Go Ahead And Ship Your Performance Claim To:
4705 Messina Drive
Lake Mary, Florida 32746
Make sure you keep your tracking information for the shipment.